Cisco CX Level 2 24x7x4OSASR1000HX BuiltIn | Support Contract — CON-L24OS-FLSA1LHX

Protect routing infrastructure with a support contract built for Cisco ASR 1000 HX environments that cannot afford slow escalation or uncertain response windows. This CX Level 2 service provides 24x7x4 coverage, giving operations teams access to support around the clock with a four-hour response target. For enterprise networks, the difference is not just availability — it is how quickly the right expertise engages when a fault appears. Level 2 coverage helps move issues beyond basic triage and into deeper technical handling, which is especially important for platforms carrying core WAN, edge, or aggregation traffic. Because the service is built in, it fits cleanly into procurement and lifecycle planning for the supported platform. That makes it easier to standardize support across installed Cisco infrastructure while keeping service expectations explicit. For organizations that value uptime, response discipline, and vendor-backed escalation, this contract adds the operational certainty that lower-tier support often lacks. Ideal For Supporting Cisco ASR 1000 HX routers in core WAN environments Maintaining response coverage for edge routing infrastructure Standardizing support contracts across enterprise network deployments Reducing downtime risk for traffic-critical routing platforms Why This Product 1 Provides 24x7x4 response coverage 2 Includes Level 2 technical support 3 Built for Cisco ASR 1000 HX environments 4 Supports faster escalation than basic coverage