Cisco ASR1002HX CX Level 2 24x7x4OS Support | Enterprise Service — CON-L24OS-ASR10S2H

Keep mission-critical routing infrastructure covered with Cisco CX Level 2 support for the ASR1002HX platform. This service is built for environments where network availability directly affects business operations and where fast access to experienced support matters more than generic break-fix coverage. With 24x7x4OS service, teams gain around-the-clock support availability and a four-hour on-site response target for situations that require hands-on intervention. That combination is valuable when remote troubleshooting is not enough and restoration speed is tied to application performance, branch connectivity, or core network continuity. Level 2 support is a strong fit for organizations that want deeper technical assistance for complex incidents without moving to a higher-cost service tier. It helps reduce time spent diagnosing issues, supports faster escalation handling, and gives procurement a clearer service model for critical Cisco routing assets. For infrastructure leaders, the appeal is operational certainty: a defined support path, a response commitment, and service coverage aligned to the demands of production networking. It is a practical way to protect a high-value router that anchors uptime across the enterprise. Ideal For Support a core Cisco ASR1002HX router in a production data center Cover branch or WAN routing infrastructure that requires rapid response Reduce downtime risk for connectivity that supports business applications Provide escalation support for network teams managing complex incidents Why This Product 1 Includes 24x7 coverage rather than business-hours support 2 Adds a 4-hour on-site response target for urgent incidents 3 Better suited to production routing than basic support plans 4 Provides Level 2 technical assistance for complex issues