Cisco CX Level 2 24x7x4OS ASR 1000 Support | Enterprise Service — CON-L24OS-SLASR1AK

Protect core routing services with Cisco CX Level 2 24x7x4OS support for ASR 1000 environments. Designed for infrastructure teams that cannot afford extended outages, this service provides around-the-clock access to Cisco support with a four-hour response target for covered issues. It is a practical fit for organizations running business-critical WAN edge, aggregation, or edge security workloads on ASR 1000 platforms. Level 2 coverage adds a deeper support path for operational issues that require more than standard break-fix handling. That matters when routing stability, software behavior, and service continuity directly affect application availability. For teams managing complex network dependencies, this support tier helps shorten time to diagnosis and keeps escalation aligned with enterprise expectations. Compared with lower-tier coverage, this service is built for environments where response time and vendor expertise carry real operational value. It supports the kind of infrastructure where a delayed fix can ripple across branches, data centers, and remote users. If the ASR 1000 is part of your critical path, this service helps preserve uptime with the support model those deployments demand. Ideal For Supporting Cisco ASR 1000 routers in enterprise WAN edge deployments Covering routing infrastructure that requires 24x7 vendor escalation Maintaining service continuity for branch connectivity and aggregation layers Reducing recovery time for software-related issues on ASR 1000 platforms Why This Product 1 Adds Level 2 escalation beyond basic support coverage 2 Provides 24x7 access with a four-hour response target 3 Targets Cisco ASR 1000 routing environments 4 Fits critical infrastructure where downtime is costly