Tech Support

TECH SUPPORT:


When you chat with us, your problems are ours.
We resolve 95% of our cases within 45 minutes.

We stand behind our work

We offer a 30-day workmanship guarantee on all
JTF repairs

Technical Support

  • Warranty Issues
  • Product Support
  • Download Support
  • Install Support

Live Chat

  • Chat with a tech now
  • Computer
  • Connection Issues
  • Printer
  • Software/Firmware

OEM Warranty Support

  • Check Warranty Status
  • OEM Warranty Terms
  • Extend OEM Warranty
  • File a Claim

Status, Returns and Billing

  • Tracking and Shipping
  • Returns
  • Billing and Invoices

OUR NATIONAL SUPPORT TEAM IS HERE TO HELP

COVERAGE FEATURES

  • PARTS & LABOR
  • ONE TO FOUR YEAR PLANS
  • NO DEDUCTIBLES
  • ACCIDENTAL DAMAGE
  • LIQUID SPILLS & SUBMERSION
  • MECHANICAL & ELECTRICAL FAILURE
  • FAILURE FROM NORMAL USE

PRODUCT PROTECTION ALLOWS YOU TO OWN WITH CONFIDENCE

Within 72 hours of purchase, JTF assigns an authorized local service provider to your account. All service calls are processed and dispatched within minutes of receipt, dramatically reducing downtime and ensuring uninterrupted operations.

Every JTF service partner is factory-trained, fully authorized, and 100% endorsed by the JTF Network, which includes over 600 service technicians nationwide*. Our partners are held to the highest performance standards, if service expectations are not met, the provider is replaced. All maintenance programs are centrally managed through JTF, ensuring consistent quality, accountability, and superior customer support.

JTF has been providing nationwide onsite service to companies and Government agencies since 1987.

We operate with aligned objectives across our service network:

  • Customer satisfaction is the #1 priority
  • All providers must be authorized dealers
  • Guaranteed response time of less than 6 hours

*If your offices are located outside a major city zone, please contact us to confirm onsite service availability before placing your order online.

Since 1987, JTF has delivered competitive pricing and award-winning service nationwide. In fact, JTF is the only authorized dealer capable of offering same-day service nationwide. In today's competitive environment, operational efficiency is critical - don't make costly mistakes. You do better with JTF Business Systems.

Technical Support

Technical Support

Our Technical Support Team is available to customers who have purchased solutions through JTF Corp or JTF Gov

 

For Assistance with warranties covered by teh manufacturer please contact us via

Email [email protected] or call 800 444 3299 x 3

 

For Assistance with product out of warranty

Email [email protected] or call 800 444 3299 x1

 

For Assistance with Supplies covered under a Service Contract please contact use via

Email [email protected] and provide the device serial #

Product Support

To find your printer's serial number, check the back, bottom, or inside (ink/toner area, top cover) for a sticker, or access it digitally via the items menu (System Info) or through a manufacturer's app on your phone/computer, looking for the label or product details section

You can contact Technical Support through chat, email, or by calling 800-444-3299 x3.

You can buy JTF Support for devices purchased from any other vendor. Premium Support licences cover one piece of hardware from any brand for up to three years, and offer troubleshooting, setup assistance, virus removal and additional services. Browse our complete Premium Support offerings.

Not finding what you need?

Technical Support can help with technical issues related to recent orders you've placed.

Chat with Us
Live Support: M-F 8am-5:30pm EST
Email Technical Support
[email protected]
Call Us
800-444-3299
M-F 8am-5:30pm EST