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JTF stands out because we combine the personal attention of a family-owned business with the capabilities of a large, trusted technology partner. Our team brings deep expertise in IT hardware, managed print, and enterprise solutions, while staying responsive, flexible, and easy to work with.

We focus on:

1. Customer-first service, real people, real support

2. Trusted manufacturer partnerships with leading brands

3. Competitive pricing and flexible solutions

At JTF, we don’t just fulfill orders, we build long-term partnerships and stand behind everything we deliver.

Yes. Once your order has shipped, you’ll receive a confirmation email with tracking details. You can also contact our team at any time if you need help tracking your shipment.

Yes, we do offer discounts on some of the prices listed online. Discounts may vary depending on the item, manufacturer, and order quantity.

We also offer discounted shipping on qualifying orders. For the best pricing, please give us a call — our team will be happy to help.

Yes, you can place orders over the phone.

If you prefer not to order online, simply call our team and we’ll be happy to assist with placing your order, answering questions, or helping with product selection, 703 658 2000 x1 for sales.

Yes. JTF Corp is family-owned business and owned/operated by Andre Matini.

This ownership structure allows us to practice what we believe, operating as a socially responsible company that prioritizes ethical business practices, community impact, and long-term sustainability. As part of that commitment, JTF Corp is actively working toward achieving B Corp certification within the next 18 months.

It depends on the type of equipment you are purchasing and how it will be used.

• Small desktop or home-office devices can often be installed by your internal team. These are the types of products typically sold by consumer retailers like "BigBox.com".
• Commercial and enterprise-grade equipment—including multifunction printers, production printers, wide-format systems, scanners, finishing equipment, displays, and other integrated technology—often requires professional installation to ensure proper configuration, network integration, security, and compliance.
• Managed services and high-volume environments almost always require professional setup to meet operational, warranty, and manufacturer requirements.

JTF Corp specializes in professional, commercial-grade technology solutions, not consumer or small home-office hardware. Many of the systems we deliver are designed for reliability, security, and scale, and in some cases professional installation is required.

This is a key difference between JTF Corp and retailers like "BigBox.com". While "BigBox.com" focuses on self-install, boxed products, JTF Corp provides high-end commercial systems supported by expert installation, configuration, and ongoing service, ensuring your technology works correctly from day one.

This policy applies only to order cancellations and not to returns.

Order cancellations depend on the product type and the status of your order.

• Before processing or shipment: Some orders may be eligible for cancellation if they have not yet been processed, customized, or shipped.
• After processing or shipment: Most orders cannot be canceled once they have entered processing, have been customized, or have shipped.
• Special-order, configured, or commercial equipment: These items are typically non-cancelable and non-returnable (NCNR) due to manufacturer and supplier restrictions.

Because JTF Corp specializes in commercial and enterprise-grade equipment, many orders are built-to-order or specially configured and cannot be canceled once released.

If you need to request a cancellation, contact your JTF Corp account team immediately. We will review your order status and advise you of any available options prior to shipment, if applicable.

Yes. All new equipment purchased from JTF Corp includes a 36-month Limited Warranty from the date of purchase, covering defective parts and workmanship.

This warranty does not apply if, in the judgment of JTF Corp, the product failure results from:

1. Damage during shipment, handling, or storage

2. Accident, abuse, or misuse

3. Use or maintenance not in accordance with manufacturer standards

Repairs performed by anyone other than JTF Corp or an authorized service partner will void the warranty.

JTF Corp is uniquely positioned to provide same-day, nationwide on-site service at a competitive price—guaranteed. Whether you need:

1. Guaranteed response times

2. Remote diagnostics and maintenance

3. On-site service and repairs

JTF Corp delivers through state-of-the-art service capabilities and a broad, nationwide network of factory-trained Authorized Service Partners.

Our support process starts with technical assistance from JTF Corp’s support team to quickly diagnose the issue. If on-site service is required, we dispatch an authorized service partner in your area—often within minutes—to minimize downtime and keep your operations running.

Why take a chance buying anywhere else? With JTF Corp, you get commercial-grade equipment backed by expert service, nationwide coverage, and responsive support you can rely on.

Some of our products such as copiers and other commercial-grade systems-require manufacturer-mandated setup, installation, supplies, and accessories in order to operate properly and meet warranty standards.

These required items may include:

1. Manufacturer-approved setup and installation

2. Required accessories such as a document feeder

3. Initial supplies and configuration components

These items are not always included with the base unit, but they are required by the manufacturer at the time of purchase.

To eliminate uncertainty and unexpected charges, JTF Corp has created "Required Items." When you place an order online, these required items are automatically added to your shopping cart to ensure your system is delivered complete, compliant, and ready for use.

For this reason, JTF Corp does not sell any unit without the required items included. This approach protects your investment, ensures manufacturer compliance, and allows us to deliver a fully functional, supported solution from day one.

Product availability can vary based on manufacturer supply and demand.

If an item you ordered is out of stock:

1. A JTF Corp representative will contact you promptly with updated availability information.

2. We may offer alternative products, substitutions, or revised delivery timelines when available.

3. No substitute will be shipped without your approval.

For commercial and enterprise-grade equipment, lead times may vary due to configuration, manufacturing schedules, or required components. JTF Corp works directly with manufacturers and distributors to minimize delays and keep you informed every step of the way.

If you have questions about availability or need an urgent solution, contact your account team and we will help identify the best option.

You can check the status of your order at any time by contacting JTF Corp.

• Email: Send your order number or company name to [email protected]

• Phone: Call 703-658-2000 to speak with a JTF Corp representative

• Account Team: Your Account Manager or Sales Support specialist can provide real-time updates on processing, shipping, and delivery

Because many JTF Corp orders involve commercial-grade, configured, or manufacturer-direct equipment, status updates may include processing, production, installation scheduling, or delivery coordination.

Our team is happy to provide updates and keep you informed through every stage of your order.

Product availability and shipping timelines vary based on manufacturer supply, configuration requirements, and delivery location.

• Real-Time Inventory: JTF Corp integrates directly with manufacturer and distributor systems to provide real-time inventory visibility. Items that are currently in stock are displayed under the Price tab on each product page.

• Availability: Many products are built-to-order or manufacturer-direct. Availability may change due to supply chain conditions or required components. If an item is unavailable or backordered, a JTF Corp representative will contact you promptly with options and updated timelines.

• Shipping: Shipping methods and delivery times depend on the product type, size, and destination. Commercial and enterprise-grade equipment may ship via freight carriers and may require scheduled delivery.

• Configured & Installed Equipment: Some products require manufacturer setup, professional installation, or additional accessories, which may impact delivery schedules.

• Customer Approval: No substitutions or changes will be made without your approval.

JTF Corp works directly with manufacturers and authorized logistics partners to ensure secure handling and reliable delivery. For time-sensitive orders or availability questions, contact your account team for assistance.

JTF Corp is committed to protecting your privacy and safeguarding your personal and business information. This Privacy Statement explains how we collect, use, and protect information obtained through our website and business operations.

Information We Collect

We may collect information you voluntarily provide, including your name, company name, email address, phone number, shipping details, and payment or billing information. We may also collect non-personal information such as browser type, IP address, and website usage data to improve site functionality and user experience.

How We Use Information

Information collected is used to:

1. Process orders and respond to inquiries

2. Provide quotes, products, and services

3. Communicate order status, support, and account updates

4. Improve our website, services, and customer experience

5. Meet legal, regulatory, and contractual obligations

Information Sharing

JTF Corp does not sell or rent your personal information. Information may be shared only with trusted partners such as manufacturers, distributors, logistics providers, and authorized service partners when necessary to fulfill orders or provide services.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, or misuse.

Cookies & Website Analytics

Our website may use cookies or similar technologies to enhance functionality and analyze site traffic. You may adjust your browser settings to manage cookie preferences.

Third-Party Links

Our website may contain links to third-party websites. JTF Corp is not responsible for the privacy practices or content of those sites.

Policy Updates

This Privacy Statement may be updated periodically. Changes will be posted on this page with an updated effective date.

Contact Us

If you have questions about this Privacy Statement or how your information is handled, please contact us through our website or by emailing [email protected].

All equipment shipped by JTF Corp leaves our warehouse in proper packaging and in good condition. Damage caused by improper packaging after delivery or by unauthorized handling, storage, or re-shipment is not covered under warranty and is not eligible for return or exchange.

If equipment is:

1. Repacked incorrectly

2. Shipped without original packaging

3. Shipped using non-approved materials

4. Handled or stored in a manner inconsistent with manufacturer guidelines

Any resulting damage may void the manufacturer warranty and eliminate the ability to file a freight or damage claim.

Customers are responsible for ensuring that any equipment requiring re-shipment or relocation is packaged using original manufacturer packaging or professionally approved materials. If you have questions about proper packaging or need assistance arranging authorized transport, contact JTF Corp before moving or shipping the equipment.

Taking these precautions helps protect your equipment and ensures continued warranty coverage and service eligibility.

JTF Corp continually updates its product offerings to reflect the latest technology, manufacturer enhancements, and industry standards.

New products may:

1. Include updated specifications, features, or configurations

2. Replace previous models that have been discontinued by the manufacturer

3. Require new or additional accessories, supplies, or installation services

4. Have different pricing, availability, or lead times than prior models

Manufacturers may modify product specifications, availability, or requirements without notice. JTF Corp makes every effort to provide accurate and up-to-date information, but final specifications and compatibility are subject to manufacturer confirmation at the time of order.

If you have questions about new products, upgrades, or compatibility with existing equipment, your JTF Corp account team is available to assist you.

If your machine is not operating properly, JTF Corp is here to help.

1. Contact JTF Corp Support first. Our support team will provide initial technical assistance to help diagnose and resolve the issue remotely whenever possible.

2. Remote troubleshooting. Many issues can be resolved quickly through guided troubleshooting, settings checks, or remote diagnostics.

3. On-site service if needed. If the issue cannot be resolved remotely, JTF Corp will dispatch an authorized, factory-trained service partner to your location to perform on-site repairs.

For machines covered under warranty or service agreements, all repairs must be performed by JTF Corp or an authorized service provider to maintain warranty coverage.

To report an issue or request service, contact your JTF Corp account team or support line. Our goal is to minimize downtime and restore your equipment as quickly as possible.

Sales tax is applied in accordance with applicable federal, state, and local tax laws.

• Taxable orders: Sales tax will be charged on orders shipped to or delivered in states where JTF Corp is required to collect sales tax, unless a valid tax exemption is on file.
• Tax-exempt customers: Government agencies, non-profit organizations, and other qualifying customers may be exempt from sales tax. A valid and current tax exemption certificate must be provided prior to invoicing.
• Verification: Tax-exempt status is subject to verification and approval before the order is processed.

If you believe your order should be tax-exempt or have questions about tax applicability, please contact your JTF Corp account team or email [email protected] for assistance.

1. Click the person icon in the top menu bar.

2. Select "Create Account."

3. Complete the registration form and submit.

You can also create an account directly by visiting:
https://www.jtfcorp.com/customer/account/create/

If you have any questions or need assistance, feel free to reach out at 703 658 2000 or [email protected]. We’re happy to help!

To change your user information on jtfcorp.com:

1. Log in to your account.

2. Click the person icon in the top menu bar.

3. Select "My Account" or "Account Dashboard."

4. Choose "Account Information" to update your name, email, or password.

5. Save your changes.

If you need help updating your information or run into any issues, please contact us and our team will be happy to assist.

Yes. Our checkout process uses secure encryption and industry-standard safeguards to protect your personal and payment information.

We accept major credit cards and approved business payment methods. If you need alternative payment options or have questions about billing, please contact our team before completing checkout.

Absolutely. You’ll be able to review all items, quantities, pricing, and shipping details before placing your order. If you need to make changes, simply update your cart prior to checkout.

If you want these tailored specifically to B2B / government buyers (POs, NET terms, tax exemption), I can rewrite them to match that audience.

Yes. Approved business and government customers may place orders using a purchase order. If you don’t see the PO option at checkout or need assistance, please contact our team and we’ll be happy to help.

Placing an order with JTF Corp is simple and flexible to meet your organization’s needs.

• Online: If you have an approved account, you can place orders directly through our online portal.

• Email or Phone: You may submit purchase orders or quote requests by emailing our sales team or contacting your assigned account manager.

• Contract Vehicles: Orders can be placed using approved government and cooperative contract vehicles, including GSA and other agency-specific contracts. Your account manager will be your point of contact for all quotes, orders and exclusivity pricing. If you are looking to place an order for an industry related to government, education or healthcare you can contact [email protected] for assistance from our dedicated team regarding pricing, proprietary equipment and related needs, you can also find more info at JTFGov.com.

• Custom Solutions: For complex solutions, managed services, or bulk orders, our team will work with you to build a tailored quote and ordering plan. Your account manager will be your point of contact for all quotes, orders and custom solutions.

If you do not have an account manager with JTF or have an unmanaged account, please contact [email protected] for assistance.

Once your order is received, you’ll receive confirmation and tracking details, and our team will support fulfillment, delivery, installation, and ongoing service as needed.

If you need help getting started, contact us and a JTF Corp representative will assist you.

Your Account Manager depends on your organization, contract vehicle, and the services you use with JTF Corp.

• Existing Customers: Your assigned Account Manager is listed on your quotes, invoices, and order confirmations.

• Not Sure or New Customers: If you’re unsure who your Account Manager is, or if you’re a new customer, simply contact us and our team will connect you with the appropriate representative.

• Dedicated Support: Once assigned, your Account Manager will be your primary point of contact for orders, renewals, service requests, and ongoing account support.

To get connected, reach out through our Contact Us page, email our sales team or call us at 703 658 20000, and we’ll take care of the rest.

Your JTF Corp account team is a dedicated group of professionals assigned to support your organization.

Your team may include:

1. Account Manager – Your primary point of contact for pricing, orders, and overall account strategy

2. Sales Support / Inside Sales – Assists with quotes, order processing, and documentation

3. Technical Specialists – Provide product expertise, solution design, and technical guidance

4. Service & Support Team – Manages deployments, maintenance, and ongoing support needs

For existing customers, your account team details are included on quotes, invoices, and order confirmations. If you’re unsure who is assigned to your account or are a new customer, contact us and we’ll connect you with the right team immediately.

Our goal is to provide responsive, knowledgeable support at every stage of your partnership with JTF Corp.

JTF Corp Technology Specialists provide expert guidance to help you select, deploy, and manage the right technology solutions for your organization.

They can assist with:

1. Product selection & configuration to ensure solutions meet your technical and budget requirements

2. Solution design & architecture for hardware, software, and managed services

3. Compatibility & integration guidance with existing systems and networks

4. Security & compliance considerations, including federal and industry standards

5. Deployment planning & technical validation before and during implementation

6. Troubleshooting & escalation support for complex technical issues

Technology Specialists work closely with your Account Manager and service team to ensure solutions are properly scoped, efficient, and aligned with your operational goals before, during, and after deployment.

Creating a quote with JTF Corp is simple and does not require logging in.

• Online: Click the "Request a Quote" button located under any product or service on our website and submit your request.

• Email: Send your quote request to [email protected] with the items, quantities, and any contract details.

• Phone: Call us at 703-658-2000 and a member of our team will assist you.

Once your request is received, a JTF Corp Account Manager or Sales Support specialist will review it, confirm pricing and availability, and provide a formal quote. Our team is always available to help with custom solutions or complex requirements.

Yes — we do have a store location you can visit.

Our retail location is located at 7370 Steel Mill Drive Springfield, VA 22150. If you’d like to stop by, we recommend contacting us ahead of time to ensure the right team member is available to assist you.

Payments are typically processed at the time an order is placed. For purchase orders or approved account terms, billing will follow the agreed-upon payment terms.

Sales tax is applied where required by law. Tax-exempt customers may submit valid exemption or resale certificates to have tax removed from eligible orders.

Yes. Registered users may save payment information securely within their account for faster checkout on future purchases.

Standard Return

JTF accepts returns of eligible products within 30 days of delivery, unless the item is special order or a custom SKU.

To qualify for a return, items must be:

1. Unused and unopened

2. In original packaging with all accessories, manuals, and components

3. Free from damage, markings, or missing parts

Restocking Fees

Restocking fee may apply to an order depending on the Man

No Stocking Fees

If the return is due to JTF error, manufacturer defect, or shipping damage

Non-Returnable Items

The following items are final sale and non-returnable:

1. Custom-configured or built-to-order equipment

2. Products marked Final Sale

3. Software, licenses, or digital products

4. Opened consumables (including toner, ink, maintenance kits, and supplies)

5. Items missing serial numbers or original identification labels

6. Products altered, installed, or integrated into a customer environment

Non-Returnable Once Opened

The following items may not be returned once opened or used:

1. Toner, ink, and consumables

2. Maintenance kits and parts

3. Batteries and power components

4. Any item exposed to field use or installation

Freight & Heavy Equipment Returns

1. Large equipment (e.g., copiers, MFDs, floor-standing units) may require manufacturer-directed return or onsite inspection

2. Customer is responsible for return freight costs, unless the return is due to JTF error or defect

3. White-glove delivery, installation, and labor services are non-refundable once completed

Return Authorization (RMA) Requirement

All returns require prior approval and a Return Merchandise Authorization (RMA) issued by JTF.

Returns sent without an approved RMA:

1. May be refused or returned to sender

2. May be subject to additional fees

Refund Processing

1. Approved refunds are issued to the original method of payment

2. Processing time: 5–10 business days after inspection and acceptance

3. Shipping, handling, and service fees are non-refundable

Damaged or Incorrect Items

Customers must:

1. Inspect shipments before signing delivery receipt (BOL)

2. Note any visible damage at time of delivery

3. Notify JTF within 48 hours of receipt

Failure to document damage upon delivery may impact claim eligibility.

Important Notes

1. JTF reserves the right to deny returns that do not meet the above conditions

2. Certain contracts (federal, SLED, enterprise agreements) may include custom return terms that override this policy

3. Returns impacting manufacturer programs or compliance (OEM restrictions, serialized tracking) may be restricted or denied