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You can review our products after a purchase is made by completing the quick survery that pop up on your screen. Customers can also go to the product page and write product reviews as well. 

You can also place reviews regarding our company on GOOGLE  (click here).

Call 800-444-3299 and talk to one our representative. JTF will place a service call to correct the problem on-site if possible, otherwise we will ship you a new unit without any additional charges.

Customer is responsible for any service call that is caused by improper setup or customer error. Please read and follow the manufacturer´s set up and installation procedures accordingly.
We can arrange for a professional to set up your machine.

We offer a 30-Day Price Match Guarantee. If you find a lower price on an identical item for sale at another retail store, JTF will match that price. Just tell your sales associate at the time of, or within 30 days after, your purchase. Eligibility requirements include:

• The competing dealer must have the identical product in stock.
• The competing dealer must offer the same Warranty protection that is included with our prices ( 36 Month Warranty Nationwide ).
• The product is correctly priced.Competing pricing must be publicly advertised.

What puts JTF out in front of the competition? Our people. We´re caring and responsible professionals with over 35 years of experience in office equipment industry. The most important aspect of any successful business is to understand the #1 reason for their success. At JTF we know"you come first and everything else falls into place behind satisfying your needs." You can depend on our people to respond quickly to all your needs.
You can call toll free 1-800-444-3299, Monday-Friday, 9 a.m. to 5 p.m. Eastern time oremail us here 

Customers are required to send a written request to cancel any order within 24 hours from the date they placed their orders. There are no charge within the first 24 hours  from the time you placed your order. Please click here and follow instruction, https://www.jtfbus.com/emailUs.cfm.

A. There is a 10% Late Cancellation Fee on all orders that have been processed, labeled and ready to be picked up by the carriers.
B. All orders that are shipped or refused are subject to 20% restocking fee in addition to the shipping charges (going & coming back).

DO NOT sign the delivery receipt...until you have inspected the shipment for any physical damage!! Packages leave our warehouse in good condition. If you sign for the machine, you are accepting that the machine is in Good Condition prior to delivery. Do not limit your ability to collect damage claims. Refuse shipment or make exceptions such as: "Subject to Inspection." This MUST be noted on driver´s paperwork!

There are no return or exchange when the trucking company has already delivered and you have signed and received the shipment in good condition.

JTF Business Systems always recommends that a professional be used to set up your machine. Please call us and let us arrange for an authorized dealer to set up your machine properly if you are not sure how to set it up. The Manufacturer´s Warranty does not cover problems that are caused by customer´s set up such as toner spill, developer spill, poor copies, paper jam, etc.) .
Customers that choose to set up their machines are fully responsible for any and all damages that occur.

All orders shipped to Virginia are subject to 6% & orders shipped to Washington DC are subject to 6.5% sales tax.

To register for an account, click the Register button located in the top right side of our homepage.

In order to change your user information, you must first be logged into your registered account. Once you are logged in, click on My Account. You can add, edit, or view your shipping and billing addresses by clicking the respective links. You can also check current order status, view previous orders, or review items.

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General Lease Info

An equipment lease agreement is a contractual agreement where the lessor, who is the owner of the equipment, allows the lessee to use the equipment for a specified period in exchange for periodic payments. The subject of the lease may be for any hardware / equipment we offer over $2500. Once the lessor and lessee agree to the terms of the lease, the lessee gets the right to use the equipment and, in return, makes periodic payments during the duration of the lease. However, the lessor retains ownership of the equipment and has the right to cancel the equipment lease agreement if the lessee contravenes the terms of the agreement or engages in an illegal activity using the equipment.

Types of Equipment Leases

Equipment leases are grouped into the following two categories:

Capital Lease

A capital lease is usually long-term and non-cancellable and is used to lease equipment that the company wants to use in the long term or purchase at the end of the lease period. In this lease, the lessee is responsible for maintaining the asset and paying any insurance and taxes associated with the equipment. The equipment’s assets and liabilities are recorded in the lessee’s balance sheet during the lease period. Businesses prefer this type of lease when renting expensive capital equipment that they may not have the funds to purchase immediately.

Operating Lease

An operating lease is usually short-term and cancellable before the expiry of the lease period. It is common for businesses that want to use the equipment for a short period or replace the equipment at the end of the lease. The lessor retains ownership of the equipment and bears the risk of obsolescence. A lessee can cancel the equipment lease agreement, with prior notice, at any time before the expiry of the lease period, but usually with a penalty.

Apart from the two types of leases mentioned above, there are other types of equipment leases that combine the features of capital and operating leases to meet the needs of both parties. For example, the lessor may opt for a hybrid equipment lease for tax and financial advantages. Leveraged leases allow the lessee to finance the lease cost by issuing debt and equity against the equipment lease payments.

Components of an Equipment Lease Agreement

An equipment lease agreement comprises certain terms that form the basis of the contract. Some of these terms may include:

1. Lease duration

The lease duration will depend on the company’s needs and the cost of the equipment. For a small business whose equipment needs may change quickly, a short lease duration is a favorable option. For expensive capital equipment, a longer lease duration is more convenient and cheaper in the long term.

2. Financial terms

The equipment lease agreement includes terms such as the timelines on payments – for example, when the periodic payments are due and the last due date for late payments.

3. Payment due to the lessor

A business considers its projected cash flows to decide if it can meet the periodic interest and principal payments. The payments are spread over several months until the expiry of the lease period or when the lessee takes ownership of the equipment if there’s an existing agreement with the lessor.

4. Market value of equipment

Some equipment is expensive, and the lessee needs to understand the market value of the equipment before getting into the contract. Knowing the market value helps the lessee assess the insurance costs to protect against the equipment being lost or damaged.

5. Tax responsibility

Depending on the type of lease, the lessee may be required to pay certain costs, such as taxes, on the equipment. Knowing the tax responsibility under different types of leases will help the lessee avoid pitfalls of unanticipated expenses.

6. Cancellation provisions

The equipment lease agreement must include guidelines for an agreement cancellation. A business may decide to cancel the agreement midway, either because they find an alternative or because the equipment is defective or outdated. Some leasing companies may charge punitive penalties if the actual penalty rates were not disclosed at the initial stage. Technology-based equipment becomes obsolete fast, and a business may want to find alternatives quickly to beat the competition.

7. Lessee renewal options

Lessee renewal options provide guidelines on the renewal process at the expiry of the lease period. The lessee may want reduced periodic payments or an opportunity to acquire the equipment at the expiry of the lease period.

Every effort is made to ensure your merchandise is shipped in perfect condition. If for any reason you are not completely satisfied with your purchase, you may return any item in its original condition within 30 days of receipt and we will gladly provide a refund, replacement, or an exchange.

First go to https://www.jtfbus.com/jtf/emailUs.cfm and open a return ticket request under Delivery/Order Issue to obtain an RMA number.

Return Merchandise Authorization (RMA): is NOT POSSIBLE for products without ALL packing material. RMA number WILL NOT be issued without original packing materials. All parts and components must be in the original packaging. Issues of software compatibility: must be addressed to the Manufacturers. There is no return on software compatibility with your systems. You may need to down load new firmware updates from the manufacturer’s website. Each case will be evaluated on an individual basis. We will provide you with return instructions and a RMA (Return Merchandise Authorization) number. As soon as your product is received at the receiving warehouse, the RMA number is recognized and the item is quality checked, your account will be full credited (credit card) within 7 days.

Special Orders are Non-Refundable: such as Network Cards, Printer or Scanner Interface Boards, Memory card, Hard Drive, Electronic Whiteboards (Smart Board, Panaboard & Plus Copyboards), Paper Handling Products, Optional Accessories are non refundable.

Report any damage or breakage to us within 48 hours upon receipt of your merchandise. You must retain all packing material for two weeks for the UPS or FedEx carrier´s inspection. You will be responsible for the shipment if your equipment is shipped with a trucking company and the carrier has your signature on the bill of lading that the package was delivered to you in good condition. Please make sure to check the box for any damages and mark it on the bill of lading.

IF THERE IS VISIBLE DAMAGE, DO NOT UNLOAD THE SHIPMENT, REFUSE THE SHIPMENT. IT IS YOUR RESPONSIBILITY TO BE AT THE DELIVERY LOCATION OR HAVE SOMEONE THERE TO UNLOAD AND SIGN FOR THE SHIPMENT AT THE TIME THE TRUCKING COMPANY SAYS THEY WILL BE THERE. IF YOU DO NOT CHECK FOR DAMAGE AND DO NOT MARK IT ON THE BILL OF LADING, YOU DO NOT HAVE ANY RECOURSE.