Cisco CON-SSSNE-ASR12CZD ASR920 8x5x4 Support | DC, 12GE, 2-10GE — CON-SSSNE-ASR12CZD

Keep edge routing infrastructure supported with Cisco solution support for the ASR920 Series, configured for 12GE and 2-10GE DC models. This 8x5x4 coverage is built for organizations that need dependable vendor support around a production network platform without overbuying service hours they will not use. For teams running branch, aggregation, or access-edge routing, the value is in preserving service continuity when a fault appears. The support model aligns with business-hour operations and a 4-hour response target, helping infrastructure teams move from incident to action with less delay. This service is a strong fit when the router is part of a larger network design and downtime has real operational cost. It gives procurement and engineering teams a clear support entitlement for the installed hardware, backed by Cisco’s service structure. Compared with generic coverage, it is tied to the specific ASR920 platform and the DC configuration, which helps justify the spend for environments that depend on stable edge connectivity. Ideal For Supporting Cisco ASR920 routers in branch edge deployments Maintaining service coverage for aggregation-layer routing hardware Backing business-hour operations for DC-configured ASR920 systems Reducing downtime risk in enterprise edge connectivity environments Why This Product 1 Includes 4-hour response coverage for faster incident handling 2 Matches ASR920 12GE and 2-10GE DC configurations 3 Uses 8x5x4 support hours for business-hour operations 4 More precise than generic router support contracts