Uniphore Promises Add-On Overage Cisco | Communication Software — U-PROM-O

Maintain continuity when promise volumes rise beyond the base entitlement. Cisco Uniphore Promises Add-On Overage is designed for organizations that need additional licensed capacity for promise-related workflows without disrupting the existing deployment model. It gives procurement and operations teams a clean way to extend coverage for peak periods, seasonal demand, or growth that outpaces the original plan. For enterprise contact centers, overage licensing matters because service commitments do not pause when traffic increases. This add-on supports controlled expansion so teams can keep customer-facing processes aligned with operational demand. It is a practical fit for organizations that want to preserve governance, avoid service gaps, and keep usage within a managed commercial framework. Because this is a Cisco software add-on, it is suited to environments already standardized on the underlying Uniphore solution. That makes it easier to scale capacity without introducing a separate platform or changing the operating model. The result is a more predictable path for handling excess usage while protecting the integrity of the broader communications stack. Ideal For Cover peak contact center demand during seasonal surges Add temporary capacity for campaign-driven customer outreach Support enterprise teams that exceed base promise entitlements Maintain continuity in standardized Cisco communications environments Why This Product 1 Adds capacity without replacing the base Uniphore deployment 2 Supports controlled overage instead of ad hoc usage growth 3 Fits enterprise procurement and governance requirements 4 Vendor-native licensing for Cisco environments