Cisco Uniphore Unified Agent Desktop Add-On | Contact Center Licensing — U-UAD-C

Reduce friction at the agent desktop and keep customer conversations moving with Cisco Uniphore Unified Agent Desktop Add-On. Built for contact center environments that depend on fast access to customer context, this software add-on helps unify desktop workflows so agents can work with fewer application switches and less operational drag. For teams standardizing on Cisco and Uniphore, the add-on fits into a broader enterprise contact center strategy where consistency, speed, and agent productivity matter. It is designed for organizations that want to improve handling efficiency without forcing a disruptive desktop overhaul. That makes it a practical choice for high-volume support operations, service desks, and customer care teams where every second at the desktop affects queue performance. Because this is an add-on rather than a standalone platform, it is best suited for buyers extending an existing deployment and looking for a targeted capability upgrade. That focus helps justify the investment: you are not paying for broad software you do not need, but for a specific layer that supports better agent execution in production environments. Ideal For Enhancing agent desktops in enterprise contact centers Supporting customer service teams that need faster desktop access Extending an existing Cisco and Uniphore deployment Standardizing workflows across high-volume support operations Why This Product 1 Purpose-built add-on versus a full desktop platform replacement 2 Targets agent workflow efficiency rather than broad feature sprawl 3 Fits existing Cisco and Uniphore environments 4 Software-only licensing simplifies deployment planning