SOLN SUPP 8X5XNBD CISCO ONE - 3504 WIREL | Technical Support, Parts — CON-SSSNT-C19AIRKC

Keep wireless environments stable with Citrix Gold Maintenance - Upgrade, a maintenance service built for teams that need fast access to vendor expertise when issues arise. The service combines 24 x 7 technical support with diagnosis, debugging, training, software updates, and parts replacement to help restore service and reduce the operational cost of downtime. For infrastructure and support teams, the advantage is direct access to the vendor path for troubleshooting and remediation. When a fault affects the appliance, the service is structured to help isolate the issue, guide corrective action, and coordinate replacement parts when needed. That makes it a practical fit for environments where wireless availability affects users, devices, and downstream business systems. With a 1-month duration, this coverage is useful for short-term support needs, transition periods, or environments that require a defined maintenance window. It is a strong choice when the priority is dependable response, clear escalation, and support that addresses both software and hardware-related incidents. Ideal For Support a wireless appliance during a critical maintenance period Coordinate parts replacement after a hardware-related failure Keep firmware and software current in an active environment Provide escalation coverage for operations teams handling incidents Why This Product 1 Includes parts replacement support, not just advisory assistance 2 Adds 24 x 7 access for faster incident response 3 Covers both electronic and physical service needs 4 Includes software updates to keep the appliance current