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Lenovo Premier Support

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SKU

5WS1F52308

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Details

Lenovo Premier Support provides direct access to skilled and experienced Lenovo technicians offering comprehensive hardware and software support. Our expert troubleshooters have the advanced technical know-how and systems knowledge to quickly provide solutions and advice that will keep your hardware and software operating at optimal efficiency. Tech support with the Premier difference- Advanced-level techs.- End to End case management.- Faster, first-time resolution.

Premier Support Center: Advanced technical support available 24 x 7 x 365 Dedicated phone number and no phone tree menu to navigate Single point of contact for end to end case & escalation management Hardware and OEM software support 1
Technical Account Managers (TAMs): Proactive relationJTFp and escalation management Personalized recommendations for your business Robust quarterly reporting
VIP Treatment: No waiting in-line Next-business-day onsite labor 2 Parts prioritization 2

Specifications

General Information
Category	Technical support or help desk services
Description	Lenovo Premier Support - Extended service agreement - parts and labor (for notebooks) - 5 years (from original purchase date of the equipment) - on-site - response time: NBD - for ThinkPad X1 Carbon Gen 8; X1 Extreme Gen 3; X1 Extreme Gen 4; X1 Nano Gen 1; X1 Yoga Gen 6
Manufacturer	Lenovo
MSRP	$464.28
UNSPSC	81111811
Main Specifications
Header / Brand	Lenovo
Packaged Quantity	1
Service & Support / Type	Extended service agreement
Compatibility Information
Designed For	Lenovo ThinkPad Helix (2nd Gen) 20CH Lenovo ThinkPad X1 Carbon (2nd Gen) 20A7, 20A8 Lenovo ThinkPad X1 Carbon (3rd Gen) 20BS, 20BT Lenovo ThinkPad X1 Carbon (4th Gen) 20FB, 20FC Lenovo ThinkPad X1 Carbon (5th Gen) 20HQ, 20HR, 20K3, 20K4 Lenovo ThinkPad X1 Carbon (6th Gen) 20KG, 20KH Lenovo ThinkPad X1 Carbon (7th Gen) 20QD, 20QE, 20R1, 20R2 Lenovo ThinkPad X1 Carbon Gen 8 20U9, 20UA Lenovo ThinkPad X1 Extreme 20MF, 20MG Lenovo ThinkPad X1 Extreme (2nd Gen) 20QV, 20QW Lenovo ThinkPad X1 Extreme Gen 3 20TK, 20TL Lenovo ThinkPad X1 Extreme Gen 4 20Y5, 20Y6 Lenovo ThinkPad X1 Nano Gen 1 20UN, 20UQ Lenovo ThinkPad X1 Tablet (1st Gen) 20GG, 20GH Lenovo ThinkPad X1 Tablet (2nd Gen) 20JB, 20JC Lenovo ThinkPad X1 Tablet (3rd Gen) 20KJ, 20KK Lenovo ThinkPad X1 Yoga (1st Gen) 20FQ, 20FR Lenovo ThinkPad X1 Yoga (2nd Gen) 20JD, 20JE, 20JF, 20JG Lenovo ThinkPad X1 Yoga (3rd Gen) 20LD, 20LE, 20LF, 20LG Lenovo ThinkPad X1 Yoga (4th Gen) 20QF, 20QG, 20SA, 20SB Lenovo ThinkPad X1 Yoga Gen 5 20UB, 20UC Lenovo ThinkPad X1 Yoga Gen 6 20XY, 20Y0 Lenovo ThinkPad X13 Yoga Gen 1 20SX, 20SY Lenovo ThinkPad X380 Yoga 20LH, 20LJ Lenovo ThinkPad X390 Yoga 20NQ Lenovo ThinkPad Yoga 20C0, 20CD Lenovo ThinkPad Yoga 12 20DK, 20DL Lenovo ThinkPad Yoga 14 20DM, 20DN Lenovo ThinkPad Yoga 15 20DQ Lenovo ThinkPad Yoga 260 20FD, 20FE, 20GS Lenovo ThinkPad Yoga 370 20JH, 20JJ Lenovo ThinkPad Yoga 460 20EL, 20EM Lenovo Yoga C940 BE-14IIL 20RT
Details
Service & Support	Extended service agreement - parts and labor - 5 years - on-site - response time: NBD Technical support - phone consulting - 5 years - availability: 24 hours a day / Monday-Sunday
General
Class of Equipment	Notebooks
Covered Configurations	System with 1 year Premier Support
Full Contract Period	5 years (from original purchase date of the equipment)
Location	On-site
Response Time	Next business day
Service Included	Parts and labor