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Lenovo Premier Support

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SKU

5PS0Q92762

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Details

Lenovo Premier Support provides ANZ based advanced troubleshooting and end-to-end case management. As IT budgets contract, you want to realize increased efficiency from your existing in-house IT support teams. The Lenovo Premier Support assists by providing highly trained personnel to support during extended hours with a focus on advanced troubleshooting and dedicated case management.

Specifications

General Information
Category	Technical support or help desk services
Description	Lenovo Premier Support - Extended service agreement - parts and labor - 3 years - on-site - 8x5 - response time: NBD - for System x3100 M5; x31XX; x3250 M6; ThinkServer RS160; TS140; TS150; TS450; TS460
Manufacturer	Lenovo
MSRP	$596.00
UNSPSC	81111811
Main Specifications
Header / Brand	Lenovo
Packaged Quantity	1
Service & Support / Type	Extended service agreement
Compatibility Information
Designed For	Lenovo BladeCenter HC10 7996 Lenovo BladeCenter HS12 8014, 8028 Lenovo BladeCenter HS20 8843 Lenovo System x3100 4348 Lenovo System x3100 M3 4253 Lenovo System x3100 M4 2582 Lenovo System x3100 M5 5457 Lenovo System x3105 4347 Lenovo System x3200 M2 4367, 4368 Lenovo System x3200 M3 7327, 7328 Lenovo System x3250 M2 4190, 4194 Lenovo System x3250 M3 4251, 4252 Lenovo System x3250 M4 2583 Lenovo System x3250 M5 5458 Lenovo System x3250 M6 3633, 3943 Lenovo System x3350 4192 Lenovo System x3650 M3 5454 Lenovo System x3650 T 7980 Lenovo ThinkServer RS140 70F2, 70F3, 70F8, 70F9 Lenovo ThinkServer RS160 70TD, 70TE, 70TF, 70TG Lenovo ThinkServer TS140 70A0, 70A1, 70A4, 70A5 Lenovo ThinkServer TS150 70LU, 70LV, 70LW, 70LX, 70UA, 70UB, 70UC, 70UD Lenovo ThinkServer TS440 70AL, 70AM, 70AN, 70AQ Lenovo ThinkServer TS450 70M0, 70M1, 70M2 Lenovo ThinkServer TS460 70TQ, 70TR, 70TS, 70TT
Details
Service & Support	Extended service agreement - parts and labor - 3 years - on-site - response time: NBD - availability: 8 hours a day (9:00 AM - 5:00 PM) / Monday-Friday Technical support - phone consulting - 3 years - availability: 12 hours a day (7:00 AM - 7:00 PM) / Monday-Friday
General
Full Contract Period	3 years
Location	On-site
Response Time	Next business day
Service Availability	8 hours a day / 5 days a week
Service Included	Parts and labor