Lenovo 3Y Onsite Upgrade from Courier/Carry-In | Premier Support — 5WS0E97271

Reduce downtime by replacing courier/carry-in service with onsite support for eligible Lenovo systems. This 3-year upgrade is built for environments where shipping hardware away is too slow, too disruptive, or too risky for operations. When a covered issue occurs, service comes to the device, helping accelerate diagnosis and repair without adding transit time to the recovery path. For IT teams managing user endpoints or distributed fleets, onsite coverage is often the difference between a same-day fix and a multi-day interruption. It is especially valuable when local staff cannot spare time to package, ship, and track equipment through a depot workflow. By moving support closer to the asset, this upgrade helps preserve productivity and reduce operational friction. Choose this service when uptime matters more than convenience. It adds a higher-touch support model to the existing Lenovo coverage structure, making it a practical fit for organizations that need faster restoration and fewer handoffs. The result is a cleaner support experience and a stronger service posture for systems that support daily business operations. Ideal For Supporting branch offices where shipping devices to a depot would slow operations Maintaining uptime for employee endpoints that cannot be offline for long Reducing recovery time for distributed Lenovo fleets across multiple sites Improving service response for business-critical systems with limited local IT staff Why This Product 1 Onsite response instead of depot shipping 2 3-year coverage term 3 Better fit for uptime-sensitive environments 4 Reduces turnaround time versus courier/carry-in