HPE H09Y0E Pointnext Tech Care Essential 3Y — 3 Year, 4 Hour Response | On-site, Parts — H09Y0E

Maintain critical HPE infrastructure with 24x7x4-hour on-site response, three years of parts-and-labor coverage, and Comprehensive Defective Material Retention (WCDMR). Designed to reduce mean time to repair and retain failed parts for warranty and forensic needs. Provide 24x7x4-hour on-site response with 4 Hour service response time Cover hardware faults with parts-and-labor using Parts & Labor characteristic Retain failed components with Comprehensive Defective Material Retention (WCDMR) Deliver field support on-site with Service Location: On-site Reduce repair uncertainty with Manufacturer: Hewlett Packard Enterprise, MPN: H09Y0E Maintain service continuity with Service Duration: 3 Year Fulfill parts replacement needs with Provided Support: Parts Replacement Key Features 3 Year service duration 4 Hour on-site response time Parts and labor coverage Comprehensive defective material retention (WCDMR) On-site maintenance delivery Manufacturer: Hewlett Packard Enterprise (MPN H09Y0E) FAQ What does WCDMR (Comprehensive Defective Material Retention) mean? WCDMR allows the customer to retain failed components following replacement so they can be retained for warranty claims, forensic analysis, or compliance requirements. What is the guaranteed response time for this service? This contract provides a 4 Hour on-site service response time, available 24x7 as part of the service description. Does the service include parts and labor? Yes. The service characteristic specifies Parts & Labor coverage for hardware replacements and repairs. Who performs the on-site repairs? HPE-certified field engineers perform troubleshooting and on-site replacement under the Pointnext Tech Care Essential program.