HPE 3Y Tech Care Essential with Defective Media Retention — 3 Year, 4-Hour Response | On-site, WDMR — H09X9E

Ensure business continuity with 3 years of HPE Tech Care Essential including defective media retention and a 4-hour service response. Provides 24x7x4 access to HPE support plus on-site parts-and-labor dispatch to restore systems quickly and retain defective media for compliance. Reduce downtime with a 3-year Tech Care Essential contract Retain failed media for compliance with defective media retention Accelerate repairs with a 4-hour on-site response commitment Cover repairs end-to-end with on-site parts and labor Access 24x7x4 remote support via HPE Pointnext channels Preserve chain-of-custody for defective drives per customer direction Standardize vendor accountability across server and storage assets Key Features Coverage: 3 Year Tech Care Essential Response time: 4-Hour on-site response Support window: 24x7x4 access Retention: Defective media retention included Service delivery: On-site parts and labor Scope: Parts replacement and repair FAQ What is defective media retention? Defective media retention allows the customer to retain failed drives or media instead of having them returned to the vendor, supporting compliance and forensic review. What response time is guaranteed? This service provides a 4-hour on-site response commitment; exact dispatch timelines depend on contract terms and customer location. Does the service include parts replacement? Yes. The plan includes parts-and-labor on-site for covered hardware failures. How is support accessed? Support is accessed via HPE Pointnext support channels 24x7x4; provide the contract ID and product serial for expedited handling.