HP 5Y PLUS CHANNEL PLAN HPLATEX FS50 SVC | Technical Support, 24 x 7 — U95S2E

Keep critical Cisco environments supported with a partner-led service model designed for operational consistency and commercial flexibility. HP 5Y PLUS CHANNEL PLAN HPLATEX FS50 SVC gives qualified channel partners the structure to deliver technical support under their own brand while relying on Cisco services infrastructure for backing and escalation support. Built for partners that want to expand support offerings without building every capability from scratch, this service supports a phased implementation approach. That matters when you need to scale service delivery, protect response commitments, and maintain a clear ownerJTFp model for end-user support. The 24 x 7 coverage and 4-hour response target help reduce exposure during incidents that affect production networks. For organizations supporting Cisco deployments, the value is not just coverage — it is the ability to package support into a service practice that can improve margins, strengthen customer retention, and extend the life of installed infrastructure. Use this plan when you need a support framework that aligns technical responsiveness with partner control, rather than a one-size-fits-all branded service model. Ideal For Channel partners building a branded support practice for Cisco deployments Service teams needing 24 x 7 technical coverage with defined response targets Organizations expanding support margins without adding full in-house service operations Partners supporting end users through a phased service rollout Why This Product 1 Partner-delivered support preserves brand control versus Cisco-branded fulfillment 2 24 x 7 coverage and 4-hour response outperform basic business-hours support 3 Phased implementation helps partners scale faster than building a full support stack 4 Cisco services infrastructure backing adds depth beyond standalone third-party support