HP 1Y 9X5 HP VPSX VIRTUAL SES PA SUPP — HP, 1 Year, 9x5 Support | Smart Net, Software Updates — U87D1E

Preserve virtual session availability with targeted Smart Net Total Care software support tailored for partners and deployed virtual environments. This one-year HP SKU bundles phone and web support, email access, and knowledge-base resources to address software defects, configuration issues and release updates during business-hour coverage. It ensures you receive product updates and vendor guidance without maintaining a full-time internal software support team. Delivered with Cisco’s technical framework, the service covers new-release updates and provides escalation paths for complex software faults. Use this support layer to shorten diagnosis cycles, control maintenance windows, and offer customers defined support during business hours while keeping operational costs predictable. Ideal For Provide weekday software support for virtual desktop or session hosts Deliver controlled update windows with vendor-supplied release packages Offer customers a software-only support tier for cost-sensitive deployments Escalate complex virtual session software faults to Cisco engineering Why This Product 1 Provide targeted business-hours software coverage versus full 24 x 7 contracts to lower cost for predictable environments 2 Include vendor-supplied release packages and web KB access versus DIY patch management 3 Offer escalation to Cisco engineering for software defects rather than relying solely on internal teams 4 Price reflects software update access and multi-channel support (phone, web, email) for virtual session stacks