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Electronic HP Care Pack Priority Access Plus Service

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SKU

U62G4E

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Details

HP Priority Management Service provides all features of HP Priority Access Service – such as direct access to highly skilled remote support agents and a globally consistent experience available in over 60 countries and more than 20 languages. Then it goes beyond by providing an HP global support manager located in your region who manages and proactively plans your global support needs. And, it provides parts prioritization, performance monitoring, executive level reporting, and proactive support planning.

Specifications

General Information
Category	Technical support or help desk services
Description	Electronic HP Care Pack Priority Access Plus Service - Technical support - phone consulting (for desktops) - 3 years - 9x5 - response time: next available agent - for Elite c645 G2; EliteBook 650 G10; ZBook Firefly 16 G9; ZBook Fury 15 G8, 16 G9, 17 G8
Manufacturer	HP, Inc.
UNSPSC	81111811
Main Specifications
Header / Brand	HP
Packaged Quantity	1
Service & Support / Type	Technical support
Compatibility Information
Designed For	HP 255 G8 Notebook, 290 G3, 470 G9 Notebook HP Elite c640 G3 Chromebook, c645 G2 Chromebook HP Elite x2 G8 HP Elite x360 1040 G9 Notebook, 830 G9 Notebook HP EliteBook 640 G9 Notebook, 650 G10 Notebook, 650 G9 Notebook, 840 Aero G8 Notebook, 860 G9 Notebook HP EliteBook x360 1030 G8 Notebook, 830 G8 Notebook HP Mobile Thin Client mt46 HP Pro 400 G9 HP ProBook 440 G8 Notebook, 440 G9 Notebook, 445 G8 Notebook, 445 G9 Notebook, 450 G8 Notebook, 450 G9 Notebook, 650 G8 Notebook HP ProDesk 400 G7 HP ProOne 400 G6, 440 G6 HP Workstation Z2 G9 HP ZBook Power G8 Mobile Workstation, Studio G8 Mobile Workstation, Studio G9 Mobile Workstation HP ZBook Firefly 14 G8 Mobile Workstation, 15 G8 Mobile Workstation, 16 G9 Mobile Workstation HP ZBook Fury 15 G8 Mobile Workstation, 16 G9 Mobile Workstation, 17 G8 Mobile Workstation
Details
Service & Support	Technical support - phone consulting - 3 years - response time: next available agent - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday Technical support - remote diagnosis - 3 years
General
Class of Equipment	Desktops
Full Contract Period	3 years
Response Time	Next available agent
Service Availability	9 hours a day / 5 days a week
Service Included	Phone consulting