Cisco CON-EC4T-CTSMICTB 24x7x4 On-Site Service | Telepresence Support — CON-EC4T-CTSMICTB

Protect telepresence audio infrastructure with a one-year Cisco service offering built around 24x7x4 on-site exchange support. For collaboration environments, microphone failure is not a minor inconvenience — it can interrupt executive meetings, customer calls, and distributed team sessions. This service is structured to reduce that risk with replacement coverage and a response model suited to business-critical rooms. The service combines electronic and physical support characteristics, making it appropriate for deployed telepresence hardware that needs both operational continuity and practical field-level remediation. On-site exchange support helps shorten recovery time when a microphone issue affects room availability, while the 24x7x4 service window gives IT teams a clearer support path for high-visibility conferencing spaces. For organizations standardizing Cisco collaboration rooms, this service helps preserve user experience and protect the investment already made in room systems. It is a focused support package for teams that value uptime, predictable service handling, and fast replacement over ad hoc break-fix arrangements. Ideal For Supporting Cisco telepresence rooms used for executive meetings Maintaining microphone availability in customer-facing collaboration spaces Reducing downtime in conference rooms that depend on consistent audio capture Standardizing support for deployed Cisco telepresence table microphone systems Why This Product 1 On-site exchange support instead of standard return-only coverage 2 24x7x4 response model for higher room availability 3 Replacement support for faster recovery in live meeting spaces 4 Cisco-specific coverage for telepresence microphone deployments