Electronic HP Care Pack 4-hour 13x7 Same Day Hardware Support

Availability: In stock
SKU
UC4Q0E
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When operate on an extended schedule, 7 days a week, you can't wait for your Point of Sales Solution to be repaired next week – or even the next day. You need quick access to remote technical assistance - and if required, 4-Hour Onsite Service . This service includes support coverage for up to 6 attached peripherals, and is available 13 hours per day during extended local business hours, 7 days a week, including HP holidays.
General Information
CategoryTechnical support or help desk services
DescriptionElectronic HP Care Pack 4-hour 13x7 Same Day Hardware Support - Extended service agreement - parts and labor (for POS equipment) - 5 years - on-site - 13x7 - response time: 4 h
ManufacturerHP, Inc.
UNSPSC81111811
Main Specifications
Header / BrandHP
Packaged Quantity1
Service & Support / TypeExtended service agreement
Details
Service & Support
  • Extended service agreement - parts and labor - 5 years - on-site - response time: 4 h - availability: 13 hours a day (8:00 AM - 9:00 PM) / Monday-Sunday - 1 base unit / up to 6 attached peripherals
  • Technical support - remote diagnosis - 5 years - availability: 13 hours a day (8:00 AM - 9:00 PM) / Monday-Sunday
  • Technical support - web knowledge base access - 5 years
  • New releases update - 5 years
General
Class of EquipmentPOS equipment
Full Contract Period5 years
LocationOn-site
Response Time4 hours
Service Availability13 hours a day / 7 days a week
Service IncludedParts and labor
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