Cisco Crosswork HCO Level 2 to Level 3 Upgrade, 36-59 M | Professional Services — HCO-RTU-L3-UP-SIA

Keep critical Crosswork HCO operations covered with a structured upgrade from Level 2 to Level 3 support. This Cisco service option is designed for organizations that need deeper vendor-backed assistance when platform issues move beyond standard support resolution. With a 36-59 month SIA term, it aligns long-term service coverage with enterprise planning cycles. For teams running network automation and operations workflows, the value is in faster escalation paths and access to a higher support tier when troubleshooting becomes more complex. That matters when uptime, change windows, and operational confidence are tied to the health of the platform. Rather than relying on general assistance, this upgrade helps ensure the right level of Cisco support is available throughout the contract period. It is a practical fit for infrastructure teams that have already standardized on Crosswork HCO and need to preserve support continuity as deployment requirements mature. The result is less friction during incident response, clearer ownerJTFp during escalations, and a support model that matches the operational importance of the software. Ideal For Upgrading an existing Crosswork HCO support contract for a production environment Supporting a long-term network automation deployment with higher-tier vendor assistance Maintaining escalation coverage for operational incidents that exceed standard support Aligning Cisco service coverage with multi-year infrastructure procurement cycles Why This Product 1 Moves support from Level 2 to Level 3 2 Covers a 36-59 month SIA term 3 Designed for existing Crosswork HCO deployments 4 Provides higher-tier Cisco escalation support