Cisco Crosswork HCO Level 1 to Level 2 Upgrade, 60 m | SIA — HCO-RTU-L2-UP-SIA2

Secure a Level 1 to Level 2 support upgrade for Cisco Crosswork HCO with a 60-month service term. This option is designed for teams that prefer a longer coverage horizon and a more structured support path without altering the underlying software environment. A 60-month term can reduce renewal churn and make support planning easier across budget cycles, platform roadmaps, and operational handoffs. For infrastructure teams, that means fewer moving parts when service coverage needs to stay predictable over time. The upgrade also supports a cleaner escalation model, which can matter when the platform is part of a broader network operations strategy. As an SIA-based entitlement, this service is positioned for buyers who value continuity and commercial clarity. It helps preserve the investment already made in Cisco Crosswork HCO while moving to a higher support tier that better matches long-term operational requirements. For organizations comparing service options, this is the kind of upgrade that adds structure and confidence to the support lifecycle. Ideal For Upgrade support coverage for an existing Cisco Crosswork HCO deployment Standardize a five-year support term for infrastructure planning Reduce renewal frequency for network operations support Maintain a higher service tier across a long deployment cycle Why This Product 1 Longer 60-month term than shorter coverage options 2 Higher support tier than Level 1 coverage 3 Cisco Crosswork HCO-specific entitlement 4 SIA-based support structure