Cisco Unified Contact Center Express 11.0 HA License | Contact Center — CCX-11-EHA-LIC

Keep customer interactions moving when infrastructure events interrupt normal service. Cisco Unified Contact Center Express v.11.0 Enhanced High Availability Option adds the high availability entitlement for environments that need stronger continuity than a single-node deployment can provide. Built for teams that cannot afford avoidable downtime, this 1-license option supports a more resilient CCX architecture and helps preserve call handling during failover scenarios. It is a focused licensing add-on, not a bundled platform, which makes it a precise fit for organizations standardizing on Cisco Unified Contact Center Express v11.0 and planning for service continuity at the contact center layer. For procurement and architecture teams, the value is straightforward: add the HA capability required to protect agent productivity, customer experience, and operational confidence without changing the core CCX platform. When availability is part of the service promise, this license helps close the gap between baseline deployment and production-grade resilience. Ideal For Enable high availability for a Cisco Unified Contact Center Express v11.0 deployment Support contact center continuity during planned maintenance windows Protect call handling in environments where downtime affects customer service Add a single HA entitlement to an existing CCX licensing plan Why This Product 1 Adds HA capability instead of replacing the contact center platform 2 Single-license entitlement for precise deployment planning 3 Targets Cisco CCX v11.0 environments specifically 4 Supports continuity-focused architectures for production contact centers