Cisco Unified Contact Center Express 11.0 Call Recording | Contact Center — CCX-11-CR-LIC

Preserve every critical customer conversation with Cisco Unified Contact Center Express 11.0 Call Recording. This 1-seat license adds call recording capability to CCX environments, giving supervisors and operations teams the evidence they need for quality review, coaching, and regulated interaction tracking. Built for organizations already running Cisco contact center infrastructure, this license fits into an established UC and contact center stack without introducing a separate recording platform to manage. That matters when uptime, administration overhead, and audit readiness all carry real cost. For teams handling high-value customer interactions, recorded calls create a defensible record of commitments, escalations, and service outcomes. They also give managers a practical way to review agent performance using actual conversations rather than summaries. Because this is a Cisco software license, it is designed for controlled deployment, predictable entitlement management, and alignment with enterprise procurement standards. It is a focused purchase for teams that need recording capability tied directly to their CCX environment. Ideal For Record customer service calls for quality assurance review Support compliance and audit workflows in regulated contact centers Document escalations and service commitments for dispute resolution Enable supervisor coaching using recorded agent interactions Why This Product 1 Single-seat licensing keeps entitlement aligned to a specific recording need 2 Native CCX 11.0 fit avoids the overhead of a separate recording platform 3 Cisco software licensing supports enterprise procurement and asset control 4 Focused call recording capability is suited to QA, compliance, and coaching