Cisco SNTC 24x7x4 Cyber Vision Center Appliance M6N | Support — CON-SNTP-CVCNTRM

Keep the Cyber Vision Center Appliance M6N under Cisco SNTC 24x7x4 coverage to protect availability around the clock. This service is built for environments where visibility, monitoring, and response cannot pause after hours. When an appliance supports operational technology or industrial network oversight, delayed support can translate into longer exposure, slower recovery, and more pressure on internal teams. With 24x7 coverage and a 4-hour response target, this support plan is aimed at organizations that need predictable escalation and faster access to Cisco assistance. It helps reduce the burden on local staff by providing a structured support path for incidents that affect the appliance’s role in the environment. For teams responsible for uptime, compliance, and operational continuity, the value is in keeping a critical monitoring platform supported by the vendor that built it. Choose this service when the appliance is part of a production or security-sensitive deployment and support gaps are not acceptable. It is a practical fit for buyers who need dependable coverage, clear response expectations, and a support model aligned to always-on infrastructure. Ideal For Industrial network visibility deployments requiring continuous support Security-sensitive OT environments with after-hours incident risk Production monitoring appliances that must remain available around the clock Organizations standardizing Cisco support for critical infrastructure assets Why This Product 1 24x7 coverage for always-on environments 2 4-hour response target for faster escalation 3 Cisco-backed support for the M6N appliance 4 Better fit for production OT visibility than business-hours plans