Cisco SMARTnet Onsite 24x7x4 for 5520 Wireless Controller | On-Site Support — CON-OSP-AIRT5550

Maintain uptime where wireless access cannot slip. Cisco SMARTnet Onsite for the 5520 Wireless Controller delivers 24x7x4 coverage with parts and labor response at the customer site, giving infrastructure teams a defined recovery path when controller hardware needs attention. This service is built for environments that depend on centralized WLAN control for authentication, roaming, policy enforcement, and access continuity. When a covered issue occurs, onsite support helps reduce the time between failure and restoration by pairing replacement parts with labor under a four-hour response target. For organizations running campus, branch, or distributed wireless networks, the value is operational certainty. Instead of absorbing the cost and delay of ad hoc repair coordination, teams get a support structure aligned to business-critical uptime requirements. That matters most when the controller is the control point for hundreds or thousands of connected users. Choose this service when the cost of wireless downtime exceeds the premium for rapid onsite response. It is a practical fit for IT teams that need predictable support terms, faster restoration, and a service model designed around production network availability. Ideal For Campus WLAN environments that require rapid controller recovery Enterprise wireless networks supporting always-on user access IT operations teams standardizing support for Cisco wireless infrastructure Sites where on-site parts replacement is required to meet uptime targets Why This Product 1 On-site response is faster than depot-only support 2 24x7 coverage supports around-the-clock operations 3 Parts and labor coverage reduces coordination overhead 4 Designed specifically for Cisco 5520 Wireless Controller environments