Cisco SMARTnet 24x7x4OS Support for 24-Port PoE | Enterprise Service — CON-SSC4P-IE93P424

Keep access-layer switching available when outages are not an option. Cisco SMARTnet Extended Service for 24-port PoE downlinks with 4 x 10G uplinks adds 24 x 7 support coverage, 4-hour parts response, and replacement service designed for fast recovery when hardware issues interrupt service. This service is built for teams that need more than basic warranty coverage. It includes phone support, web knowledge base access, new releases updates, and parts replacement through Cisco’s exchange-based support model. That matters when the switch is carrying voice, wireless, surveillance, or endpoint traffic and downtime ripples across the site. For infrastructure teams, the value is speed and predictability. Instead of waiting through standard business hours, you get a support path aligned to production operations. Instead of absorbing the full cost of a failed component, you have a defined replacement process and access to Cisco resources that help isolate issues faster. Choose this service when the switch is central to branch, campus, or distribution-layer connectivity and the cost of delay exceeds the cost of coverage. Ideal For Support campus access switches carrying PoE endpoints and uplinks Maintain branch network availability where after-hours outages are costly Protect production switching in voice, wireless, or surveillance deployments Reduce recovery time for hardware failures in enterprise edge networks Why This Product 1 Adds 24 x 7 coverage instead of business-hours-only support 2 Includes 4-hour parts response for faster recovery 3 Provides replacement service for failed components 4 Includes Cisco knowledge base access and release updates