Cisco Smart Net Total Care 3-Year 24x7 4-Hour Exchange | Enterprise Support — CON-L14HR-WS5048UL

Keep critical switching infrastructure covered with Cisco Smart Net Total Care for the Catalyst 3850 48-port PoE IP Base platform. This 3-year service combines 24x7 support with 4-hour exchange response, helping teams resolve incidents faster and restore service with less disruption. It is built for environments where network availability directly affects user access, application performance, and operational continuity. The service includes diagnosis, phone support, web knowledge base access, and software upgrade and update access, giving administrators the tools and vendor backing needed to maintain stable operations. Electronic and physical service coverage adds flexibility for replacement handling, while the predictable service term supports budget planning and lifecycle management. For organizations running access-layer switching at scale, this support package helps reduce downtime exposure and keeps the platform aligned with Cisco maintenance guidance. Compared with basic warranty coverage, Smart Net Total Care delivers a higher level of response and support depth. That matters when the switch is carrying voice, wireless, endpoint, and business application traffic that cannot tolerate extended interruption. Ideal For Support campus access-layer switching where rapid replacement is required Maintain uptime for PoE-powered endpoints, phones, and wireless access points Cover branch or distributed office Catalyst deployments with vendor-backed response Reduce operational risk for network teams managing business-critical switching Why This Product 1 Includes 4-hour exchange response, not standard next-business-day coverage 2 Adds software upgrade and update access beyond basic hardware replacement 3 Provides 24x7 support for production network environments 4 Covers both electronic and physical service handling