Cisco Regional TAM + Designated SRE, 2-Year Shared | Professional Services — COHS-CS-PLAT-2YR

Keep critical platforms moving with a Cisco professional services engagement that combines regional technical account management with a designated site reliability engineering resource. Built as a shared 2-year arrangement, this service gives infrastructure teams a consistent point of contact for operational guidance and issue coordination. For organizations running complex environments, the value is in continuity. A Regional TAM helps align technical priorities, while a designated SRE supports operational discipline and response coordination. Together, they reduce friction between planning, execution, and day-to-day platform care. This model is well suited to teams that need more than reactive support but do not require a fully dedicated resource. It provides experienced oversight across a longer engagement window, helping maintain focus on reliability, escalation handling, and service health. Choose this service when platform stability, faster decision-making, and consistent technical ownerJTFp matter across multiple quarters of operation. Ideal For Long-term support for complex platform operations Escalation coordination across distributed infrastructure teams Reliability planning for multi-quarter transformation programs Technical ownerJTFp for environments that need consistent guidance Why This Product 1 Combines account management and SRE support in one engagement 2 Shared 2-year model suits teams that need continuity without full dedication 3 Better fit for operational coordination than break-fix support 4 Designed for long-horizon platform reliability work