Cisco MSX Upgraded Support for NSO and ESC HA, 3 Year | Support — NSOESCHA-UPG-G-3YR

Keep high-availability network automation and service control environments supported with Cisco Preferred coverage for NSO and ESC HA over a 3-year term. This support offering is designed for infrastructure teams that run resilient production services and need a vendor-backed path when issues affect continuity, failover behavior, or operational stability. For HA deployments, support quality matters as much as platform design. Preferred support helps reduce uncertainty during incidents by providing a more structured route to Cisco assistance. That matters when the environment is expected to stay available, recover quickly, and support critical workflows without unnecessary delay. The 3-year coverage period fits organizations that plan around platform refresh cycles, multi-year budgets, and long-lived operational commitments. It gives procurement teams a defined support term and gives technical teams confidence that their HA NSO and ESC environments remain covered by Cisco-backed assistance throughout the contract period. Ideal For Supporting HA NSO deployments in production network operations Maintaining ESC HA coverage for resilient service control environments Backing failover-sensitive automation platforms with vendor support Standardizing support terms across multi-year infrastructure contracts Why This Product 1 Preferred support tier versus basic coverage 2 3-year term for long-range planning 3 Coverage aligned to HA NSO and ESC deployments 4 Vendor-backed support for resilient operations