Cisco ExtremeWorks OnSite 1 Year | On-site Parts & Labor Support — CON-SSTCM-C9516XA

Maintain network availability with an on-site support service designed to restore failed hardware quickly and keep operations on track. This offering combines technical support, update and upgrade assistance, advanced parts replacement, and on-site labor for covered products. When a failure is reported and diagnosed, the service is structured to deliver the replacement part and dispatch an on-site field technician within the purchased response window. That makes it a strong fit for environments where waiting on depot repair or coordinating third-party labor would create unnecessary risk. The service also includes telephone and web access to the Global Technical Assistance Center, available 24 hours a day, 365 days a year. For infrastructure teams responsible for uptime, the value is not just repair coverage — it is a clearer path to restoration, fewer operational surprises, and support that matches the pace of production networks. Ideal For Supporting production network hardware with on-site repair coverage Reducing downtime in campus or branch infrastructure Maintaining service continuity for critical switching environments Providing parts and labor coverage for hardware failures Why This Product 1 Includes on-site labor instead of remote-only assistance 2 Adds parts replacement to speed restoration 3 Next Business Day response supports tighter uptime targets 4 24x7 GTAC access provides stronger coverage than basic warranty support