Cisco ESS 8x5xNBD On-Site Telepresence Service | Support, Exchange — CON-ECDO-CTSCAM60

Maintain meeting-room availability with Cisco’s 8x5xNext Business Day on-site exchange service for TelePresence environments. Built for organizations that depend on consistent executive and team collaboration, this service pairs hardware replacement with software application support to reduce downtime when a component fails. The coverage model is straightforward: business-hours support, next-business-day response, and on-site exchange handling for eligible hardware. That matters when telepresence rooms are part of daily operations, board meetings, customer briefings, or distributed team sessions where delays are costly and visible. With one-year service duration and parts-focused support, this offering is designed to keep replacement logistics predictable and recovery times controlled. It is a practical fit for teams that want vendor-backed service continuity without overbuying broader coverage they do not need. For Cisco TelePresence deployments, it helps preserve the reliability standard expected in high-value collaboration spaces. Ideal For Support executive telepresence rooms that require fast recovery after hardware failure Maintain collaboration endpoints in branch offices with limited local IT coverage Cover Cisco TelePresence systems used for customer meetings and internal conferencing Standardize vendor-backed service for installed telepresence hardware Why This Product 1 Business-hours coverage instead of 24x7 support 2 On-site exchange response for faster recovery 3 Parts replacement included for eligible failures 4 One-year term for controlled service planning