Cisco CX Level 2 8x5xNBD Cisco One Catalyst 3 | Enterprise Service — CON-L2NBD-C1WSC38X

Keep Cisco One Catalyst 3 environments covered with CX Level 2 8x5xNBD support. This service is designed for teams that need dependable assistance during the workday and a clear next-business-day response path when incidents occur. It helps reduce the operational drag that comes from waiting on resolution while keeping support aligned to the way many enterprise networks actually run. For procurement teams, the appeal is straightforward: defined coverage, platform-specific support, and a service level that fits business-hours operations. For network teams, it means a more predictable escalation model when switching issues affect users, applications, or site connectivity. That predictability matters when the cost of downtime is measured in lost productivity and delayed work. This support tier is a strong fit for organizations standardizing on Cisco switching and looking for a service contract that balances responsiveness with budget discipline. It gives you a structured way to support the Catalyst 3 platform without moving to a more expensive 24x7 model unless the environment truly requires it. Ideal For Supporting Cisco switching in office-hour operations Maintaining branch connectivity on Cisco One Catalyst 3 Standardizing support terms across enterprise network sites Reducing downtime impact for access-layer incidents Why This Product 1 Business-hours support for planned operations 2 Next-business-day response for incident handling 3 Platform-specific coverage for Cisco One Catalyst 3 4 Cost-conscious alternative to 24x7 support