Cisco CX Level 2 24x7x4 UCS C225 M6 Rack Support | SMARTnet — CON-L24HR-UCSCMC22
Support critical Cisco UCS C225 M6 rack deployments with SMARTnet extended service designed for environments where downtime carries real cost. The 24x7x4 coverage model gives operations teams continuous access to assistance, while the 4-hour parts response target helps restore service faster when hardware issues arise. This service package is aligned to the UCS C225 M6 rack platform and includes replacement support, web knowledge base access, phone support, and new releases updates. That combination matters for teams managing production workloads, because it helps keep maintenance, troubleshooting, and recovery under one vendor-backed contract. For organizations standardizing support across Cisco infrastructure, this tier offers a practical balance of responsiveness and coverage depth. It is especially well suited to systems that must stay online through maintenance windows, component failures, and unplanned incidents. Ideal For Production UCS C225 M6 rack servers supporting business applications Data center environments that need fast parts replacement and escalation Cisco infrastructure standardization across support contracts Teams managing uptime-sensitive physical and electronic service coverage Why This Product 1 24x7x4 coverage for production support needs 2 4-hour parts response for faster recovery 3 Cisco SMARTnet versus basic warranty coverage 4 Aligned to UCS C225 M6 1U rack systems
- Cisco SMARTnet: Extended Service
- Pricing Type: Service
- Product Supported: Cisco UCS C225 M6 Rack, 1U
- Support Hours: 24 x 7
- Covered Period: 24 x 7 x 4 Hour
- Support Channel: Phone; Web
- Provided Support: New Releases Update, Web Knowledge Base Access, Phone Support, Parts Replacement, Replacement
- Service Characteristic: Parts
- Service Location: On-site and remote
- Service Description: Cisco SMARTnet - Extended Service with 24 x 7 x 4 hour exchange support, parts replacement, and knowledge base access
- Key Feature 1: 24 x 7 x 4 hour service description
- Key Feature 2: 4-hour parts response time
- Key Feature 3: Cisco SMARTnet - Extended Service
- Key Feature 4: Exchange service main type
- Key Feature 5: New releases update included
- Key Feature 6: Web knowledge base access included
- Key Feature 7: Phone support included
- Key Feature 8: Parts replacement included
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