Cisco CX Level 2 24x7x4 Catalyst 2960X 48 G Support | On-Site — CON-L24HR-WSC294SL

Maintain network uptime with 24x7x4 support for Catalyst 2960X 48 G switching environments. This service is built for teams that need fast response, on-site attention, and practical hardware recovery when a switch failure can disrupt access, voice, or edge connectivity. Coverage includes parts replacement, repair, remote diagnosis, and phone support, with a 2-hour phone response target to accelerate triage. On-site delivery helps shorten the path from incident to resolution, while comprehensive defective material retention supports controlled handling of failed components. For infrastructure teams managing distributed access layers, that combination matters: it reduces the operational drag of RMAs, preserves service continuity, and gives you a clearer support path during critical incidents. This level of coverage is a strong fit for production networks where downtime carries real cost. It is designed to support the hardware lifecycle with a service model that prioritizes speed, accountability, and hands-on remediation rather than waiting on standard replacement cycles. Ideal For Support branch access switches that must recover quickly after hardware failure Cover campus edge switching where after-hours incidents still require response Maintain production network availability for user access and voice traffic Standardize support for Catalyst 2960X 48 G switch fleets Why This Product 1 24x7x4 coverage versus standard business-hours support 2 On-site response versus remote-only assistance 3 2-hour phone response versus slower triage models 4 Parts and labor coverage versus basic replacement-only plans