Cisco CX Level 2 24x7x4 802.11ac W2 AP WCA Support | Enterprise — CON-L24HR-AIRAPAKP

Support wireless availability with Cisco CX Level 2 24x7x4 service for 802.11ac Wave 2 access points. This contract is aimed at teams responsible for enterprise WLANs that must stay available for users, devices, and business applications throughout the day and night. With continuous coverage and a four-hour response target, it helps shorten the path from incident detection to vendor-assisted resolution. Wireless outages are rarely isolated. A failing access point can affect a floor, a department, or an entire operational workflow. This service is designed to give network teams faster access to Cisco support when AP-related issues threaten coverage, roaming quality, or client connectivity. That makes it a practical fit for organizations that treat wireless as core infrastructure rather than a convenience layer. For procurement and architecture teams, CX Level 2 support adds a clear operational benefit: stronger assurance without unnecessary complexity. It supports the service levels expected in enterprise environments and helps justify investment in the wireless platform by protecting the availability users depend on every day. Ideal For Support enterprise wireless networks where AP downtime affects employee productivity Cover campus WLAN deployments serving classrooms, offices, or shared workspaces Backstop IT teams during after-hours wireless incidents and maintenance windows Standardize support for Cisco access point fleets under formal service contracts Why This Product 1 24x7 coverage for wireless incidents and outages 2 Four-hour response target for faster AP support 3 Purpose-built for 802.11ac Wave 2 access points 4 Vendor-backed support for enterprise WLAN operations