Cisco CX Level 1 8x5xNBD Support for 210cM7 All NVMe | Professional Services — CON-L1NBD-HCIX2M7S

Protect operational uptime on 210cM7 all-NVMe compute nodes with Cisco CX Level 1 support delivered on an 8x5xNBD basis. This service is designed for infrastructure teams that want structured vendor support, clear response expectations, and a practical path to issue resolution without paying for coverage they do not need. For environments running storage-intensive workloads, the value is in consistency: defined support hours, next-business-day response, and Cisco-aligned case management for the covered compute node. That makes it easier to plan maintenance, manage escalation paths, and keep internal teams focused on service delivery instead of chasing ad hoc troubleshooting. This support offering is especially relevant when the compute node is part of a larger platform where downtime affects more than one application. It helps preserve operational discipline, reduce uncertainty during incidents, and support the lifecycle of a specialized all-NVMe system with vendor-specific coverage. For procurement teams, it also provides a clean way to match support spend to the actual service requirement. Ideal For Supporting a production 210cM7 all-NVMe compute node in a business-hours operations model Maintaining vendor coverage for infrastructure teams managing storage-intensive workloads Extending support on a compute node that is part of a larger Cisco environment Matching service coverage to a single covered node for procurement control Why This Product 1 8x5xNBD coverage fits business-hours operations better than 24x7 plans 2 Targeted support scope avoids paying for broader coverage than the node requires 3 Cisco vendor case handling provides a cleaner escalation path than third-party support 4 Support is aligned to a specific 210cM7 all-NVMe compute node