Cisco Crosswork MRE Level 2 to Level 3 Upg 60m SIA | Professional Services — MRE-RTU-L3-UP-SIA2

Keep Cisco Crosswork MRE support aligned with the demands of production operations. This 60-month SIA entitlement upgrades service coverage from Level 2 to Level 3, giving infrastructure teams access to deeper vendor expertise when issues move beyond standard troubleshooting. For organizations running network automation and orchestration workflows, the value is not just access to support — it is continuity. Level 3 coverage helps reduce time spent navigating complex incidents, especially when service behavior, integration points, or platform dependencies require direct product knowledge. The extended term is built for procurement teams that want a stable support horizon and for architects who need a clear service path over multiple budget cycles. It supports long-range planning, reduces renewal churn, and helps preserve operational consistency around a critical Cisco platform. Choose this entitlement when the cost of unresolved platform issues is higher than the cost of expert escalation. It is a practical way to protect uptime, accelerate root-cause analysis, and keep Crosswork MRE support anchored to the vendor team most familiar with the product. Ideal For Upgrading support for an existing Cisco Crosswork MRE deployment Extending service coverage across a multi-year operations roadmap Adding deeper escalation support for production network automation workflows Standardizing vendor support for enterprise procurement planning Why This Product 1 Adds Level 3 escalation beyond standard Level 2 support 2 Locks coverage to a 60-month term for planning stability 3 Backed by Cisco for product-specific issue resolution 4 Better fit for production environments than ad hoc support