Cisco Connected Analytics Contact Center Upgrade 2-Yr Sub | Analytics, Contact Center — CACC-UP-STD-2Y

Strengthen contact center oversight with a 2-year upgrade subscription for Cisco Connected Analytics Contact Center. Built for teams that need sharper operational visibility, this subscription helps surface the data behind service performance, customer experience, and agent activity so leaders can make faster, better-informed decisions. For enterprise environments, analytics is not a reporting extra — it is the layer that shows where service is slipping, where demand is rising, and where staffing or process changes will have the most impact. This upgrade path is designed for organizations already invested in Cisco contact center infrastructure and looking to extend the value of that platform with deeper analytics capabilities over a defined two-year term. Use it to support performance reviews, trend analysis, and service optimization across distributed teams. The result is a clearer operational picture without adding unnecessary complexity to the stack. For procurement teams, the subscription model provides a predictable renewal window; for IT and operations, it supports a more disciplined approach to contact center improvement. Ideal For Monitor service performance across a distributed contact center Review interaction trends for staffing and scheduling decisions Support quality management in an existing Cisco contact center environment Plan a controlled analytics refresh with a fixed subscription term Why This Product 1 Upgrade subscription for existing Cisco contact center deployments 2 Defined 2-year term for predictable planning 3 Focused on analytics rather than basic telephony 4 Built for operational visibility and service improvement