Cisco CACC-UP-STD-1Y Connected Analytics Contact Center | 1-Year Upgrade — CACC-UP-STD-1Y

Bring more clarity to contact center operations with a 1-year upgrade subscription for Cisco Connected Analytics Contact Center. This licensing option is built for teams that need better visibility into service performance without changing the underlying contact center platform. By adding analytics-focused capabilities, the subscription helps operations leaders and contact center administrators track trends, review performance signals, and support more informed staffing and service decisions. It is a practical fit for organizations that want to improve reporting depth and operational awareness across standard contact center environments. The 1-year term gives teams a controlled way to extend analytics capability while keeping renewal cycles short and predictable. For organizations evaluating service quality, queue behavior, and agent performance, this upgrade provides a focused path to more actionable contact center insight. Ideal For Improve reporting for a standard Cisco contact center environment Monitor service trends across queues, agents, and interactions Support staffing and performance reviews with analytics data Extend contact center insight without a platform migration Why This Product 1 Adds analytics without replacing the contact center platform 2 Short 1-year term for controlled renewal planning 3 Focused on reporting and operational visibility 4 Suited to standard contact center deployments