Cisco WXCCE Recognizer Tier 2 A-FLEX-WCCE-NR2B-O | Contact Center — A-FLEX-WCCE-NR2B-O

Keep contact center operations aligned with real demand when interaction volumes exceed the base license. Cisco WXCCE Recognizer Tier 2 with bundled dialog module overage is built for organizations that need a clear path to additional capacity without introducing unnecessary platform changes. It supports disciplined scaling for teams managing customer conversations, routing logic, and recognition-driven workflows in a Cisco environment. This licensing option is suited to enterprises that want to preserve operational consistency while extending coverage for higher usage periods, growth phases, or specialized service lines. By adding overage capacity at Tier 2, procurement and infrastructure teams can maintain control over expansion costs and avoid overcommitting to a larger tier before it is justified by usage patterns. For contact center leaders, the value is straightforward: keep the deployment aligned to business demand, protect service levels, and expand only where needed. It is a practical fit for organizations that already depend on Cisco contact center architecture and need a precise licensing increment rather than a broad platform change. Ideal For Add incremental recognition capacity for an existing Cisco contact center Cover temporary overage during seasonal call volume increases Support expansion of dialog-driven workflows in a managed deployment Align licensing to measured usage before moving to a higher tier Why This Product 1 Tier 2 capacity for measured expansion 2 Bundled dialog module support included 3 Targets existing Cisco contact center deployments 4 Overage licensing helps avoid premature tier upgrades