Cisco WXCCE Acqueon LCM 2-Way SMS Add-On | Contact Center, SMS — A-FLEX-WCCE-LCMS-O

Keep customer conversations moving with Cisco WXCCE Acqueon LCM 2-Way SMS Add-On Concurrent Agent Overage. Built for contact center environments that need text-based engagement alongside voice, this add-on supports two-way SMS workflows for agents handling customer outreach, service updates, and response-driven communication. The value here is operational reach. When customers are unavailable by phone or prefer text, 2-way SMS gives agents a direct channel to continue the interaction without losing context. That makes it useful for appointment coordination, case follow-up, payment reminders, and service recovery where timely responses matter. As an overage add-on, it is designed for environments that have exceeded or need to extend concurrent agent capacity for this capability. That makes it a practical fit for organizations scaling customer communications without reworking the broader contact center stack. For teams already invested in Cisco contact center workflows, it adds a targeted messaging layer that supports faster resolution and more responsive service. Ideal For Sending appointment reminders and confirming customer responses Following up on service cases through text-based communication Managing payment reminders and collection outreach Handling customer service recovery when voice contact is unavailable Why This Product 1 Adds 2-way SMS instead of replacing the contact center stack 2 Targets concurrent agent capacity with overage licensing 3 Supports customer conversations through text-based engagement 4 Fits Cisco contact center environments needing messaging expansion