Cisco Workforce Management 2.0 Named Agent | Cloud Licensing — A-FLEX-WFO-NWFM2

Keep workforce operations aligned to named-user access with Cisco Workforce Management 2.0 Named Agent licensing. Built for organizations that want clear entitlement control, this model supports a disciplined deployment approach where access is assigned to specific agents rather than pooled across a broad user base. That makes it easier to manage compliance, forecast spend, and match licensing to actual operational roles. For IT and procurement teams, named-agent licensing reduces ambiguity. You know exactly who is covered, which simplifies renewals, audits, and expansion planning. It is a practical fit for teams standardizing on Cisco software licensing and looking for a cleaner way to provision workforce management capabilities across defined users. This licensing model is especially useful when access patterns are stable and user identity matters more than concurrent usage. It helps organizations avoid the cost of broader licensing structures when the requirement is tied to individual agents. The result is tighter control, more predictable budgeting, and a deployment model that supports enterprise governance. Ideal For Provision workforce management access for fixed agent teams Track named-user entitlements for procurement and compliance Standardize licensing for stable contact center operations Control software access across assigned enterprise users Why This Product 1 Named-user assignment instead of pooled access 2 Cleaner entitlement tracking for audits and renewals 3 Better fit for stable agent populations 4 More predictable licensing scope than shared models