Winmagic Standard Support
WinMagic Standard support is for customers, that have deployed SecureDoc Enterprise Edition and centrally manage their solution with SecureDoc Enterprise Server (SES). This level of support offers enhanced support services to customers. With Standard support, customers receive full telephone support and 4 enhanced service levels with faster response times. These levels are based on the severity of the issue, ranging from general inquiries to catastrophic issues, that are business-critical. Response times are reflective of the severity of the issue with a goal of resolution as soon as possible, based on the support service level agreement (SLA).
| General Information | |
|---|---|
| Category | Maintenance or support fees |
| Description | Winmagic Standard Support - Technical support - for SecureDoc Enterprise Client for Lenovo - WinMagic Approval required - phone consulting - 3 years - 11x5 |
| Manufacturer | Lenovo |
| MSRP | $28.00 |
| UNSPSC | 81112201 |
| Main Specifications | |
| Header / Brand | WinMagic |
| Packaged Quantity | 1 |
| Service & Support / Type | Technical support |
| Details | |
| Service & Support |
|
| General | |
| Full Contract Period | 3 years |
| Service Availability | 11 hours a day / 5 days a week |
| Service Included | Phone consulting |
| Type | Technical support |
| Software | |
| Installation Type | Locally installed |
| Licensing Details | WinMagic Approval required |
| Software Title | SecureDoc Enterprise Client for Lenovo |
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- Technical support
- for SecureDoc Enterprise Client for Lenovo
- WinMagic Approval required
- phone consulting
- 3 years
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