VIDEO MANAGED APPLICATION CENTRIC INFRA Cisco — 12 Months Managed VMS | VMS, Video Infra, Managed Service — SVS-VMS-ACORE

Ensure uninterrupted delivery of video applications by applying application-centric controls, validated architecture, and operational rigor. Cisco VIDEO MANAGED APPLICATION CENTRIC INFRA (SVS-VMS-ACORE) packages 12 months of managed services that validate VMS topology, enforce policy-driven availability, and hand off hardened runbooks to your operations team. Responsibilities include health monitoring, incident triage, escalation paths to Cisco engineering, and quarterly architecture reviews that align video workflows with network and compute constraints. The service reduces mean time to recovery (MTTR) by institutionalizing operational playbooks, validating failover behaviors, and running capacity checks against real-world traffic patterns. This offering suits enterprise video deployments that cannot tolerate service degradation during maintenance windows or peak events and where procurement requires a single-supplier support boundary for video infrastructure. Ideal For Sustain live event streaming during peak viewer concurrency Stabilize multi-site VMS deployments during data center upgrades Provide single-vendor support boundary for enterprise video Operationalize DR failover procedures for video workloads Why This Product 1 Focuses exclusively on video application availability and runbooks 2 Includes quarterly architecture validation versus reactive support 3 Provides direct escalation to Cisco engineering for faster resolution 4 Delivers operational handoff, reducing in-house ramp time