Upstream Works for Finesse Omnichannel for UCCX | Cisco Subscription — UWF-FLX-XPR

Bring voice and digital customer interactions into a single agent experience with Upstream Works for Finesse Omnichannel for UCCX Subscription. Built for Cisco contact center environments, this subscription adds omnichannel workflow capabilities to Finesse so agents can manage more than one interaction type without switching tools or losing context. For operations teams, the value is control. Supervisors can standardize handling across channels, reduce friction in agent workflows, and support more consistent service delivery across the contact center. For procurement teams, the subscription model provides a cleaner path to align licensing with platform usage and ongoing support requirements. This is a fit for organizations that already run Cisco UCCX and want to extend the agent desktop rather than replace it. It helps preserve existing investments while adding the interaction handling needed for modern customer service environments. When contact center performance depends on speed, context, and consistency, this subscription adds capability where it matters most. Ideal For Add digital channel handling to an existing Cisco UCCX contact center Standardize agent workflows across voice and messaging interactions Extend Finesse desktop capabilities without replacing the core platform Support subscription-based procurement for contact center software Why This Product 1 Adds omnichannel capability to an existing Cisco UCCX environment 2 Extends the Finesse desktop instead of replacing the core platform 3 Supports subscription procurement and recurring licensing 4 Targets contact centers that need unified agent workflows