Upstream Works Co-Browse Named Seat License | Cisco Cloud Licensing — UWF-FLX-COB

Move complex support conversations forward with named-seat co-browse licensing for Upstream Works. This subscription is designed for organizations that need controlled, user-specific access to co-browsing capabilities inside a customer service workflow. By assigning the license to a named agent, teams can standardize who has access, tighten operational control, and keep support interactions aligned to policy. For service desks and contact center teams, co-browse can shorten resolution time when a customer needs help navigating a portal, completing a form, or confirming a workflow. Instead of relying on verbal instructions alone, agents can guide the session with shared visual context while preserving a more structured support model. That makes it easier to handle high-value interactions where accuracy, consistency, and customer confidence matter. This license is a fit for enterprises that want to scale assisted support without overextending access. It supports a disciplined deployment model for teams that need predictable licensing, clear accountability, and a better experience for both agents and end users. Ideal For Contact center agents guiding customers through web forms and account tasks Service desk teams assisting users during portal navigation and troubleshooting Customer support operations requiring controlled co-browse access for specific staff Enterprise service organizations standardizing assisted digital support workflows Why This Product 1 Named-seat model supports controlled agent assignment 2 Co-browse access helps resolve customer tasks faster 3 Subscription licensing simplifies ongoing entitlement management 4 Better fit for structured support teams than shared access models