Uniphore Tonal Add-On Cisco U-TONE | Contact Center Analytics — U-TONE

Bring tonal insight into the conversations your team already handles. The Uniphore Tonal Add-On extends Cisco communication workflows with analysis that helps surface how a conversation is landing, not just what was said. For contact-center leaders, that means faster coaching, better visibility into customer sentiment, and a clearer path to improving service quality at scale. Built for organizations that need more than basic call handling, this add-on supports teams that depend on accurate interaction intelligence to guide training and quality programs. It fits into environments where every customer exchange matters, from service desks to high-touch support operations. Because it is an add-on rather than a standalone platform, it is suited to teams that want to enhance existing Cisco investments without introducing unnecessary complexity. The result is a more informed agent experience, stronger QA processes, and better operational decisions grounded in conversation data. Ideal For Coaching agents after customer service calls Reviewing conversation tone for QA and compliance programs Improving support desk performance in Cisco-based contact centers Adding sentiment context to customer interaction analytics Why This Product 1 Adds tonal analysis to existing Cisco workflows 2 Focuses on conversation insight rather than call routing 3 Supports coaching and QA use cases 4 Software add-on avoids infrastructure replacement