Uniphore Promises Add-On Cisco | Contact Center AI, Enterprise — U-PROM-C

Keep customer commitments visible from the first conversation to final resolution. Uniphore Promises Add-On extends Cisco contact center workflows with promise tracking designed for agents who need a reliable way to record follow-up commitments and maintain accountability across interactions. For operations teams, that means fewer dropped handoffs, better visibility into open commitments, and a cleaner path to service recovery when a customer expects action after the call. It supports structured follow-through without forcing agents to leave the conversation flow or rely on manual notes that are easy to miss. This add-on fits environments where service quality depends on precision: regulated support desks, high-volume customer care teams, and enterprise contact centers that measure every unresolved promise. By making commitments easier to capture and manage, it helps reduce friction between the customer conversation and the work that follows. Choose this add-on when the cost of a missed callback, delayed update, or forgotten commitment is higher than the software itself. It is built for teams that need tighter control over post-call accountability and a more dependable customer experience. Ideal For Track customer callback commitments in a high-volume support center Manage service promises for escalations that require follow-up after the call Support regulated customer service teams that need clearer accountability Improve resolution handling in enterprise contact centers Why This Product 1 Built as a Cisco contact center add-on 2 Focused on promise capture and follow-through 3 Designed to reduce missed customer commitments 4 Supports structured post-call accountability