SPNA - PREMIUM SOLUTION SUPPORT FOR NSO Cisco — 12 Months, Solution Support | NSO, Network Automation — SVS-SPN-A-NSO-P

Keep network automation fabric dependable with premium solution support for Cisco NSO. Over a 12‑month engagement, expect continuous access to Cisco engineering resources, prioritized escalation for production‑impacting issues, and hands‑on guidance for integration, custom service‑model troubleshooting, and upgrade planning. This offering is targeted at teams that rely on NSO to provision critical services across routers, switches and virtual network functions — where a paused automation pipeline directly affects delivery SLAs. Beyond incident response, the support engagement assists with compatibility validation, rollback procedures, and orchestrator health assessments to reduce the likelihood of cascading failures during upgrades. The premium tier is priced to reflect expedited engineering access, direct coordination across product teams, and structured knowledge transfer so your ops team regains control faster than with standard support. Ideal For Maintain service provisioning workflows during NSO outages Accelerate recovery after automation‑induced misconfigurations Validate NSO upgrades across heterogeneous device fleets Coordinate vendor troubleshooting for cross‑domain failures Why This Product 1 Provide engineering escalation targeted at NSO service‑model failures 2 Include integration troubleshooting vs. standard ticket handling 3 Offer upgrade validation and rollback planning not typical in basic tiers 4 Deliver actionable runbooks and knowledge transfer to reduce repeat incidents