Cisco Speech Analytics Add-On per Language | Contact Center Analytics — VRNT-SA-ADD

Turn every recorded conversation into a more useful source of operational insight with Cisco Speech Analytics Add-On, licensed per language. Built for contact centers that need more than basic call recording, this add-on helps teams analyze customer interactions in the language they speak, so quality leaders can spot recurring issues, measure compliance signals, and coach with greater context. For organizations supporting multiple regions, language-specific analytics can make the difference between broad reporting and actionable detail. It gives supervisors and QA teams a clearer view of customer sentiment, call drivers, and conversation patterns without forcing a one-size-fits-all approach. That matters when service quality, regulatory review, and agent performance all depend on accurate interpretation. Because this is licensed per language, it fits environments where analytics needs vary by market or queue. Add only the language coverage you need, and align the investment to the parts of the business where speech insight has the highest value. For enterprise contact centers, that targeted model helps justify the cost by delivering deeper visibility where generic tools fall short. Ideal For Multilingual customer support centers needing language-specific call analysis Quality assurance teams reviewing agent interactions for coaching and compliance Regional contact centers tracking issues by market or language group Enterprise service operations adding analytics to existing Cisco contact center environments Why This Product 1 Licensed per language instead of enterprise-wide by default 2 Adds speech insight to existing contact center workflows 3 Better fit for multilingual operations than generic analytics tools 4 Targets QA and coaching use cases with conversation-level detail